Shipping Policy
Shipping Policy
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been processed, you will receive a confirmation email with your tracking information.
Estimated Delivery Time
Delivery times may vary depending on your location. Estimated shipping times:
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United States: 5–15 business days
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Canada, UK, Australia, New Zealand: 7–12 business days
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Rest of World: 10–15 business days
Please note: these are estimated timeframes and may vary due to external factors.
Shipping Costs
We offer standard shipping rates calculated at checkout.
Occasionally, we may offer free shipping promotions.
Tracking Your Order
Once your order ships, you will receive a tracking number via email.
Please allow 1–3 business days for tracking updates to appear.
Delays & External Factors
Shipping delays may occur due to:
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High demand
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Carrier delays
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Weather conditions
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Customs processing
We are not responsible for delays caused by external shipping carriers.
Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrect addresses provided by the customer.
Lost or Stolen Packages
If your package is marked as delivered but you have not received it:
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Please check with neighbors or your local carrier
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Contact the shipping carrier directly
LumiSculpt™ is not responsible for lost or stolen packages confirmed as delivered.
Damaged Packages
If your item arrives damaged, please contact us within 7 days of delivery with photo or video proof.
We will arrange a replacement or refund.
Customs, Duties & Taxes
International orders may be subject to customs fees, duties, or taxes.
These charges are the responsibility of the customer.
Contact Information
For any shipping-related questions, contact us at:
