Shipping Policy

Shipping Policy

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order has been processed, you will receive a confirmation email with your tracking information.

Estimated Delivery Time

Delivery times may vary depending on your location. Estimated shipping times:

  • United States: 5–15 business days

  • Canada, UK, Australia, New Zealand: 7–12 business days

  • Rest of World: 10–15 business days

Please note: these are estimated timeframes and may vary due to external factors.

Shipping Costs

We offer standard shipping rates calculated at checkout.

Occasionally, we may offer free shipping promotions.

Tracking Your Order

Once your order ships, you will receive a tracking number via email.

Please allow 1–3 business days for tracking updates to appear.

Delays & External Factors

Shipping delays may occur due to:

  • High demand

  • Carrier delays

  • Weather conditions

  • Customs processing

We are not responsible for delays caused by external shipping carriers.

Incorrect Address

Please ensure your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Stolen Packages

If your package is marked as delivered but you have not received it:

  • Please check with neighbors or your local carrier

  • Contact the shipping carrier directly

LumiSculpt™ is not responsible for lost or stolen packages confirmed as delivered.

Damaged Packages

If your item arrives damaged, please contact us within 7 days of delivery with photo or video proof.

We will arrange a replacement or refund.

Customs, Duties & Taxes

International orders may be subject to customs fees, duties, or taxes.

These charges are the responsibility of the customer.

Contact Information

For any shipping-related questions, contact us at:

📧 support@lumisculpt.co