Shop with complete confidence.

Every LumiSculpt order is covered by our 60-day money-back guarantee. If something isn’t right, our team will make it right.

Start a return Read the full refund policy

  • 60 full days

    Your 60 days start the day your order arrives, not the day you buy.

  • Real people, real help

    Every request is handled by our support team, never a bot.

  • Back to your payment

    Approved refunds go to your original payment method within 5–10 business days.

How it works

Four simple steps from request to refund.

  1. Email us

    Send your order number to support@lumisculpt.co within 60 days of delivery.

  2. Get your instructions

    We’ll reply with everything you need, including where to send your item.

  3. Send it back

    Pack the item in its original packaging and ship it to us.

  4. Get your refund

    Once your return arrives and is checked, your refund is sent within 5–10 business days.

What’s covered

  • Items returned within 60 days of delivery
  • Items that are unused, in the same condition you received them, and in their original packaging
  • Returns requested by email first (items sent back without a request can’t be accepted)

Good to know

  • Personal-care items

    For hygiene and safety reasons, opened or used personal-care items, such as GlowOil, can’t be returned unless they arrived damaged or defective.

  • Return shipping

    Return shipping is paid by the customer, unless the item arrived damaged, defective or wasn’t what you ordered.

  • Bank timing

    Once a refund is sent, some banks take a few extra days to show it.

Damaged or wrong item? We’ll make it right.

If your order arrives damaged, defective or isn’t what you ordered, email us within 7 days of delivery with your order number and a photo. We’ll send a replacement or a full refund, and return shipping is on us.

Report an issue

Quick answers

The most common questions about returns and refunds.

  • On the day your order is delivered.

  • 5–10 business days after we receive and check your return. Your bank may take a little longer.

  • Unopened GlowOil can be returned within 60 days. Opened oils can only be returned if they arrived damaged or defective.

  • Yes. Please email us before sending anything back, so we can send you the right return instructions.

Questions about your order?

Our team is here to help. Email us and we’ll get back to you within 24 hours, Monday to Friday.

Email support Read the full refund policy